Returns and refund procedure
This cancellation policy does not affect your rights when we are at fault — for example, if goods are faulty or misdescribed.
You can cancel your contract before delivery, and up to 28 working days after delivery. To do this, please e-mail us email@example.com or write to us, Ed McCabe, NicNacNoo, 606 Old Dalkeith Road, Edinburgh, EH16 4SN, UK. We will refund your money, including the original postage charges, within 30 days.
You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
If you cancel, you must return the goods to us at your own expense. You are responsible for the risk of loss or damage when you return goods, so you should take out enough postal insurance to cover their value.
If you fail to do return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
If there is a problem with the goods, please contact us to discuss the matter further.
If the goods are found to be faulty within a reasonable time after delivery, you may reject them and claim a full refund, plus compensation for your losses.
If a fault is found later on, or if you delay in making a complaint, you will still be entitled to a repair or, if a repair cannot be done without causing you significant inconvenience, a replacement. If a replacement is not available, you may be able to claim a part or full refund of your money, plus compensation for any other losses incurred.
Please send returns to:
Returns, Nic Nac Noo, c/o Sykes Global Services Ltd, Nether Road, Galashiels, TD1 3HE, UK. Please include your name, address, order number and contact number.
Please note that you are responsible for the returned goods until they reach us, so we advise you to get proof of postage which is free of charge at your local Post Office.
This does not affect your statutory or cancellation rights.