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Testimonials

Very fast delivery, goods arrived well packaged and as described. Excellent

5 out of 5

fantastic item- really lovely and well protected for transit

5 out of 5

:)

5 out of 5

Delighted with the product, my son even more so, and the sellers were really helpful - came back to me quickly when i asked them to make sure i had the gift by my son's birthday and took steps to make sure that it was delivered in time.

5 out of 5

promptly received

5 out of 5

A great toy for young kids. It is good quality and easy to make - very young kids will need help making it but once the tricky bits are done they can move it to anywhere easily.

5 out of 5

Great service!

5 out of 5

Thank you for a great service.

5 out of 5

I decided to throw out all little tiny toys and give my girls (1,3 and 5) this shop. And they love it. Bought loads of wooden fruit and other products. I like it myself! I like the plain color of the shop. All the pink and red of their old toys were hurting my eyes

5 out of 5

Bought as a Christmas gift for 2 & 3 yrs sibling boys. Parents and children love it. It's sturdy and can stand a bit of abuse as it's wooden not plastic. Parents plan to buy more to add to it.

5 out of 5

excellent, swift service

5 out of 5

I bought this for my daughter's 2nd birthday. Nicely presented with a great selection of wooden fruits. She loves them

5 out of 5

ordered 11am, delivered 10am next morning despite the very bad snow conditions the week before Christmas. Took all the fun out of christmas, nothing to moan about, am now thoroughly depressed. Grandson however delighted

5 out of 5

Excellent

5 out of 5

Beautiful bricks, well worth the money.

5 out of 5

I ordered this on a Sunday and it arrived on Tuesday, which was brilliant so close to Christmas. It was for my niece who is a primary school teacher but we all wanted to have a go with it on Christmas Day!

5 out of 5

Arrived next bussiness day, we are very happy with the pram, helps our little girl move around the room

5 out of 5

Extremely quick delivery....thank you

5 out of 5

Prompt and friendly service, and the doll is perfect. Thank you!

5 out of 5

Well packaged items and well made, well described, thanks

5 out of 5

Arrived on time and is a lovely toy. My little boy loves it.

4 out of 5

Super Qualitat. Schnelle Lieferung.Danke

5 out of 5

Alles prima - gerne wieder

5 out of 5

Hi Sonia,
I just wanted to drop you a quick email to thank you so much for your outstanding customer service.....
Tutto perfetto!!!!

5 out of 5

vendeur a recommander

5 out of 5

I placed an order yesterday and it arrived today. I just wanted to say a very big THANK YOU for such a fantastic service and fast turnaround. The gifts I have bought for presents and they are absolutely lovely. So pleased. Will definitely be shopping with you again.

5 out of 5

 
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    Returns and refund procedure

    This cancellation policy does not affect your rights when we are at fault — for example, if goods are faulty or misdescribed.

    You can cancel your contract before delivery, and up to 28 working days after delivery. To do this, please e-mail us info@nicnacnoo.com or write to us, Ed McCabe, NicNacNoo, 606 Old Dalkeith Road, Edinburgh, EH16 4SN, UK. We will refund your money, including the original postage charges, within 30 days.

    You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

    If you cancel, you must return the goods to us at your own expense. You are responsible for the risk of loss or damage when you return goods, so you should take out enough postal insurance to cover their value.

    If you fail to do return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.

    Faulty goods

    If there is a problem with the goods, please contact us to discuss the matter further.

    If the goods are found to be faulty within a reasonable time after delivery, you may reject them and claim a full refund, plus compensation for your losses.

    If a fault is found later on, or if you delay in making a complaint, you will still be entitled to a repair or, if a repair cannot be done without causing you significant inconvenience, a replacement. If a replacement is not available, you may be able to claim a part or full refund of your money, plus compensation for any other losses incurred.

     

    Please send returns to:

    Returns, Nic Nac Noo, c/o Sykes Global Services Ltd, Nether Road, Galashiels, TD1 3HE, UK. Please include your name, address, order number and contact number.

    Please note that you are responsible for the returned goods until they reach us, so we advise you to get proof of postage which is free of charge at your local Post Office.

    This does not affect your statutory or cancellation rights.