Frequently Asked Questions
You can drop us an email info@nicnacnoo.com or call us on 0131 664 1724
How soon will my goods appear?Goods are usually shipped the next working day First Class via Royal Mail or by courier.
Do you offer a gift wrapping service?Yes we do for most of our products. You can choose to have it gift wrapped when adding it to your basket.
I’d like to complain – what should I do?Write to one of our founders julia@nicnacnoo.com or ed@nicnacnoo.com. We take complaints seriously and we really do want you to be delighted with our service.
Is dealing with you safe?Yes. Our site uses secure socket layer technology. We are registered with the Information Comissioner (UK) - our number is Z1554148 and we comply with the Data Protection Act 1998. We do not handle your credit card details. These are handled directly by World Pay which have their own high specification security and are one of the leading companies in the world in secure internet payments. Our site is checked daily for malware by Verisign.
I have a question that is not covered here?Have a look in the Terms and Conditions and Privacy statements. If you can’t find what you are looking for then drop us a line info@nicnacnoo.com and we’ll get back to you as soon as we can.
